24 Hour Travel Assistance
You’re enjoying a beautiful autumn day biking in the Italian countryside. An unseen pothole sends you flying from your bike and onto the rocky roadside. Bike and person are broken. When all seems lost, you remember the worn out card in your wallet – On Call International. On Call International has responded to thousands of situations like this one, and CDS is pleased to partner with On Call to provide emergency medical and travel assistance services with its short and long-term disability reinsurance coverage.
On Call is a 24-hour, toll-free service that provides a comprehensive range of information, referral, coordination and arrangement services designed to respond to most medical care situations and many other emergencies people may encounter when traveling. When traveling 100 or more miles from their primary residence, or when traveling in a foreign country, On Call offers individuals and their families the following services:
Pre-Trip Assistance
- Inoculation requirements information
- Passport/visa requirement information
- Currency exchange rates
- Consulate/embassy referral
- Health hazard advisory
- Weather information
Emgergency Medical Transportation*
- Emergency evacuation
- Medically necessary repatriation
- Visit by family member or friend
- Return of traveling companion
- Return of dependent children
- Return of vehicle*
- Return of mortal remains
Personal Emergency Services
- Urgent message relay
- Interpretation/translation services
- Emergency travel arrangements
- Recovery of lost or stolen luggage/personal possessions
- Legal assistance/bail bond
Medical Services
- Medical referrals for local physicians/dentists
- Medical case monitoring
- Prescription assistance and eyeglass replacement assistance
- Convalescence arrangements
* The services listed above are subject to a maximum combined single limit of $250,000. Return of vehicle is subject to a $2,500 maximum limit