About Us
Custom Disability Solutions (CDS), a division of Reliance Standard Life Insurance Company, is a full-service group disability risk management organization that is focused on providing superior reinsurance solutions. Our group short-term and long-term disability products are designed to provide competitive and sound group disability plans. We offer flexible plan features and designs that are crafted to keep pace with changes in the industry, and provide the best possible benefits.
Our size and ability to take on all levels of quota share risk means we can tailor our reinsurance services to provide personal attention to meet your goals. Our experience, heritage and people separate us from our competition, and allow us to provide disability reinsurance solutions that outshine our rivals.
Mission and Values
Our Mission is to be the premier provider in the delivery of comprehensive customized disability reinsurance solutions. To exceed customer expectations by using the experience of our team of reinsurance professionals and providing exceptional customer service, commitment, dedication, and integrity in everything we do.
The CDS Experience
- Excellence is a journey not a destination
- Leadership is expected from everyone
- Customer Service is in everything we do
- Integrity is embedded in our mission
- We provide Value for all stakeholders
- Our business requires Teamwork
- Our Attitude is, "We are students, not just experts."
Accountability is a grass roots approach
As employees of CDS, we are all empowered to act personally, professionally and responsibly for the success of the organization.
We will take responsibility for our actions and the actions of our co-workers such that we maximize the value of our company.
Our empowerment is a personal choice that makes us stakeholders and motivates our actions to be in the best interest of CDS.
As stakeholders, we accept the trust, authority and support of the organization and expect our actions to be measured and recorded, as well as, explainable to other stakeholders.
Individual Attention for Our Customers
We approach each claimant and customer with the same individual attention and quality service you expect. Our dedication to customer service is visible throughout the company. Our responsiveness to customer issues, adherence to service commitments, and our ability to meet deadlines and turn-around times are core business practices.