Product Features and Benefits

REVERSE TRIAGE

This initial, non-intrusive, non-adversarial, yet extremely results-oriented assessment is designed to steamline claims administration while driving cost savings throughout the process and establishing a solid foundation of work.

  • 100% of cases are reviewed by a nurse
  • Cases are assigned based on clinical complexity
  • Emphasizes early intervention
  • Focus on return to work

REVERSE TRIAGE – THREE POINT CONTACT

  • Initial Clinical Assessment with employee
  • Notify employer of request
  • Engage the Healthcare Provider

ONE POINT OF CONTACT

All leave intakes are conducted by our service center representatives who will verify eligibility, make necessary notifi cation and render determinations in regard to FMLA and other leaves of absence while complying with company policy and applicable state and federal laws. Also provides a resource for employee, supervisor and HR for inquiries about leave policies.

DEDICATED, TOLL FREE NUMBER

Call center available 7:00a.m. to 7:00p.m. MST. Clinical staff services provided from 7:00a.m. to 5:00p.m. MST.

WEB BASED INTAKE AND INQUIRY

Available 24 hours a day. Real-time online access for submitting claims. Improved productivity by limiting FMLA usage to only those employees who have legitimate qualifying absences.

INNOVATIVE SOFTWARE AND TECHNOLOGY

The industry's most sophisticated absence management systems. Customized levels of clinical intervention and program integration and an intuitive user interface for case management.

COMPREHENSIVE AUDIT TRAIL

Helps maintain compliance with Federal FMLA and Department of Labor wages and hour regulations.

CLINICAL CASE MANAGEMENT AND COMPLIANCE

Raising the bar in the administration of FMLA and STD claims with compliance assurance.

ONLINE ACCESS: STANDARD AD HOC REPORTING

Reports library for STD and FMLA. Adds flexibility in meeting any organization's needs. Available to authorized client supervisors and managers to view claims data in real-time, 24/7, via secure web.

Streamlined. Managed. Administered.

Every employee is treated with respect.