Why Our Employee Assistance Program?

Work is stressful enough without life's added pressures. Employers are counting on their employees to be productive, but with issues and challenges outside the workplace, employers know that even the most productive employees need support.

To help with life's challenges, Custom Disability Solutions (CDS) has developed an EAP offering available to you and your customers. We provide EAP services through a relationship with Resources For Living®, Ltd. (RFL). RFL is a behavioral wellness organization that was established in 1988 and delivers services throughout the United States, Canada, and Puerto Rico. Headquartered in Austin, Texas, RFL's technology-based infrastructure delivers consistent services via the telephone, Internet and optional face-to-face.

Our Services and Resources

Our EAP provides services for employees and their families on both personal and professional issues, and supports employers with managing the workplace issues they face. The program is available for everyday issues as well as crisis support. Adding an EAP to your product portfolio will allow you to help your customers increase productivity, reduce absenteeism, and make your company that much more attractive to talented professionals that may be interested in joining your organization. Our EAP is available to employer groups from 10+ lives. The following services are available to you if you elect to market and utilize our EAP services:

Access

  • 24-hour crisis telephone response, 365 days a year from professional counselors
  • Toll-free number
  • Unlimited telephonic assistance
  • Telephone access to licensed, masters-level counselors
  • Web-based information, resources and tools
  • Confidentiality strictly maintained

Counseling, Worklife and Everyday Matters

  • Access to receive help for:
    • Anxiety, depression
    • Family and relationship issues, including:
      • Communication
      • Divorce
      • Domestic violence
      • Marriage
      • Single Living
    • Substance abuse
    • Grief, loss
    • Dealing with change
    • Individual coaching
    • Suicide, crisis situations
  • Emergency intervention and critical incident stress management assistance
  • Referral support, tracking and follow-up
  • Our Substance Abuse Counselors have specific knowledge, training and experience in the assessment and treatment of chemical dependency and other addictions
  • Child and elder care referrals
  • Home onwership support and advice
  • Consumer protection and fraud services
  • Travel and living abroad advice

Legal and Financial Services

  • Legal consultations with network attorneys or mediators
  • Discounted rates of up to 25% for use of network attorneys or mediators
  • Discounted rates up to 10% for use of network attorneys for telephonic and online assistance with legal documents
  • Assistance with simple will preparation
  • Financial consultations with network professionals and counselors
  • Discounted rates of up to 25% for use of network provider for personal income tax preparation
  • Assistance with credit counseling, budgeting, tax planning, retirement and college tuition planning
  • Unlimited access to online legal and financial resource library

Help For Managers And Supervisors

  • EAP orientation for all employers and employees
  • Human Resources programs and webinars on:
    • Dealing with employee conflicts
    • Violence in the workplace
    • Substance abuse in the workplace
    • Sexual harassment
    • Employee behavioral issues

Optional Services

The following optional services are available as part of your EAP offering at an additional cost to the employer groups that use them:

  • Face-To-Face counseling services
  • Onsite workplace intervention
  • Standard on-site critical incident management services
  • Immediate on-site critical incident management services
  • Training and orientation seminars on topics including stress and time management, as well as work/life balance
  • Manager/supervisor training seminars

Resources And Support

  • Password protected access for employers and employees at www.rfl.com
  • Website content available in English, French and Spanish
  • Communication and marketing materials
  • Administrative and program support
  • RFL Return On People Scorecard® (ROP Scorecard®) for utilization reporting.